This AI Tool Addendum (“Addendum”) sets forth the conditions for using artificial intelligence (“AI”)-powered functionalities on Openwell’s digital platforms, encompassing both its website and mobile application (“AI Tools”). The provisions of this Addendum complement the existing Terms of Use for Openwell’s site (“Site”), application (“App”), and services (“Service”), creating a comprehensive agreement between the user (“you” or “user”) and Openwell, Inc. (“Openwell,” “us,” “we,” or “our”).

By engaging with the AI Tools, you acknowledge your acceptance of these conditions and Openwell’s Privacy Policy. While we aim to ensure the information provided by our AI Tools is accurate, we cannot assure its precision, completeness, or timeliness. Openwell bears no liability for any harm or loss resulting from the use of or reliance on the AI Tools.

AI Tools Offered

On the Site and App, Openwell may offer AI Tools including:

Intercom Fin AI-Powered Chatbot: A conversational bot designed to address customer support questions on our site.

Disclaimer

Openwell offers administrative and support services to independent medical groups (“Medical Groups”), but does not operate as a medical entity, hold any stake in these groups, influence their clinical decisions, or assume responsibility for the medical care they provide. The Services referenced in these Terms of Use include both the medical services from the Medical Groups and the non-medical support by Openwell.

Marketing

Our AI Tools, based on Large Language Model (LLM) technology, have inherent limitations, including the potential for generating incorrect or misleading outputs known as “hallucinations.” These issues stem from the probabilistic nature of language models.

You are advised against relying solely on the AI Tools for decision-making, especially in critical matters requiring expert input or precision. The AI Tools are not sources of medical advice, and reliance on them for such purposes is discouraged. Openwell disclaims responsibility for any actions taken based on the AI Tools’ outputs and indemnifies itself from any resulting claims or damages.

Data Handling Consent

Utilizing an AI Tool implies consent to store and use your interaction data for specified purposes, such as improving the tool’s performance and enhancing our services, as detailed in this Addendum and our Privacy Policy.

Data Privacy and Protection

Openwell prioritizes user data security and privacy, acknowledging the challenges in safeguarding personal and health information shared with AI Tools. Users should be cautious and avoid sharing sensitive health information during interactions. Recognizing the risks of data transmission, including unintended third-party disclosures, is crucial. Our Privacy Policy further outlines our data protection practices.

AI Tools Usage

The Intercom Fin AI-Powered Chatbot are intended to offer informational support and guidance on health and wellness, not as replacements for professional medical advice. Consultation with healthcare providers is recommended for medical concerns.

AI Tools’ Limitations

Acknowledging that AI Tools operate on algorithms without human-like understanding or empathy, users should view them as additional resources rather than comprehensive solutions.

Ethical Use and Maintaining Professional Relationships

Openwell’s AI Tools are developed with ethical standards to support users’ relationships with healthcare providers, promoting transparent communication.

User Obligations

Users bear responsibility for the accuracy of information provided to and interpreted from the AI Tools, agreeing not to use the AI Tools as the sole basis for health-related decisions.

Promotions

Participation in contests, sweepstakes, or promotions offered through the Service is subject to specific terms and rules, in addition to these Terms of Use and our Privacy Policy.

Amendments to the Addendum

Openwell may update this Addendum’s terms, with continued AI Tools usage post-modification indicating acceptance of the new terms.

Termination

This agreement remains effective until terminated by either party. Users can discontinue their use of the AI Tools at any time, with Openwell reserving the right to terminate access for non-compliance with these terms.

Relation to Terms of Use

This Addendum supplements Openwell’s Terms of Use, fully incorporating its provisions, including those related to dispute resolution.

For questions or concerns about the AI Tools or these terms, please reach out to us at support@openwell.xyz.