Privacy Policy

PLEASE REVIEW OUR PRIVACY POLICY CAREFULLY PRIOR TO UTILIZING OUR SERVICES, WEBSITE, OR MOBILE APP.

I. Policy Purpose & To Whom It Applies

Here at Openwell, we deeply respect your privacy and information. We thank you for coming to our website and for trusting us in your journey. This Privacy Policy (“Policy”) describes the privacy practices of Openwell, Inc. (“Openwell,” “we,” “us” or “our”), the ways we collect, use, and disclose your Personal Information when you visit our website, webpages, and mobile app (“Site”), as well as through social media, our marketing activities, and other activities described in this Privacy Policy (collectively, the “Service”). This Policy does not cover the privacy procedures of any third-party websites or applications that might gather information, link to, or be accessible from the Service. This Policy excludes identifiable health information provided to Openwell’s associated medical practitioners (“Affiliated Medical Groups”) as part of their intake process, clinical treatment, or medical records concerning you. Refer to the Privacy Practices of the Affiliated Medical Groups for their privacy policies.

Neither Openwell nor the Affiliated Medical Groups is a “covered entity” or “business associate” under the Health Insurance Portability and Accountability Act and its related regulations and amendments (“HIPAA”). Nevertheless, any Personal Information that you provide may be subject to specific protections under applicable state laws, and Openwell and its Affiliated Medical Groups may only use and disclose such information in accordance with such applicable laws.

A. International User Considerations; Use Outside the U.S.

The Service is designed exclusively for users within the United States. Those outside the United States should refrain from using the Service. If accessed from outside the United States, your information related to our Service might be transferred, processed, or stored outside your state or country, potentially under different laws that offer lesser protections than those in the United States.

B. Privacy for Children

The Service targets users who are 18 years old or older. It does not intentionally collect Personal Information from individuals under 18 years of age (“Minors”). We do not solicit or collect data from Minors knowingly, and if we learn of such collection, we will promptly delete it. If you become aware that we have inadvertently collected Personal Information from a Minor, please contact us at support@Openwell.com.

II. The Personal Information We Collect & Collection Methods

“Personal Information” means any information from or about a person that either identifies a person directly or that is reasonably likely to make a person identifiable when combined with other information from or about that person from any source. We do not consider Personal Information to include information that can no longer be used to identify a specific person – for example, de-identified, pseudonymized, anonymized, or aggregate information about you or our other consumers. Additionally, where we de-identify your Personal Information, we commit to maintaining that data in de-identified format.

A. Information You Provide Us.

Personal Information you may provide us through the Service may include:

  • ‍Contact information like your name, email address, billing and shipping addresses, and phone number.

  • Demographic details like your city, state, zip code, sex, and age.

  • Profile information like the username and password for your online account, preferences, participation in our surveys, and other profile details.

  • Health-related details like mental health conditions or diagnoses, pregnancy status, medication use, symptom information, and other health data you opt to provide through our initial survey. Your responses help us determine our availability in your state and your eligibility but are not shared with third-party advertising programs, though certain marketing services are automatically notified upon survey completion for business analytics and marketing.

  • Communications exchanged with us through email, calls, texts, direct social media interactions, or other direct communications.

  • Transactional details for service purchases through the Service, including order numbers and transaction history. Payment and financial data are processed and stored directly by Stripe, our payment service provider.

  • Marketing preferences regarding our marketing communications and your interactions with them.

  • Program data about your intentions and sessions logged in the mobile app.

B. Automated Data Collection; Cookies and Tracking Technologies

We receive information about you from companies providing it as part of their service to us, including Meta, Google Analytics, Google Ads, Impact, Microsoft Bing Ads, Stripe, and other tools. These entities may log device, online activity, and geolocation data automatically.

  • ‍Performance and Analytics – We use analytics services to track online activity (e.g., device, browser details, geolocation, interaction with the Service) to understand Service usage and user navigation.

  • Advertising and Marketing – We collaborate with ad networks tracking your activity to measure ad effectiveness, enabling personalized ads or offers. These third parties utilize cookies, web beacons, and other technologies to collect data about your Service usage and other online activities, including IP addresses, browser types, network information, page views, actions, time on pages or apps, clicks, and conversion details. This data helps identify if you’re a repeat visitor, remember your preferences, monitor Service usage, and tailor advertising to your interests. Conversion data from account creation or service purchases on the Openwell website may be captured by web beacons, pixels, or APIs from our and our partners’ analytics tools to assess advertising campaign effectiveness.

  • Session replay technologies – We may use software to track users’ interactions with the Service, including clicks, app touches, mouse movements, and scrolls, aiding in website optimization by understanding user engagement.

III. Utilization of Your Information

A. Delivering the Service. We may use your Personal Information to:

  • Deliver, maintain, safeguard, update, analyze, and enhance the Service and our operations.

  • Create and manage your user profile on the Service.

  • Process service purchases made through the portal.

  • Communicate with you about the Service, including announcements, updates, security alerts, and administrative messages.

  • Personalize your experience and our communications by understanding your needs and interests.

  • Provide support for the Service and respond to your inquiries, questions, and feedback.

  • Develop and implement AI tools, detailed further in section VIII.

B. Marketing, advertising, and analytics. 

We and our advertising providers may collect and use your Personal Information for marketing, advertising, and analytics purposes:

Interest-based advertising involves engaging ad companies and social media platforms using cookies and similar technologies to gather data about your interactions over time across the Service and other sites, serving ads they believe will interest you.

These include, but are not limited to:‍

C. Compliance and protection. 

We may use your Personal Information to:

  • comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities; to verify or enforce our agreements, terms of use, or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of Openwell, visitors to our Service, or the public, as required or permitted by law

  • audit our internal processes for compliance with legal and contractual requirements and enforce the terms and conditions that govern the Service

  • prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft

D. Creating anonymized, pseudonymized, aggregated, or de-identified information. 

Your Personal Information may be anonymized, pseudonymized, aggregated or de-identified by removing data components (such as your name, email address, or linkable tracking identifier) that makes the data personally identifiable to you. We do this for our business operations, to disclose to other parties for our lawful business purposes, and for research and development of new products or services.

IV. To Whom We Disclose Your Information

We may disclose your Personal Information to the following parties and as otherwise described in this Policy: 

Healthcare parties. This includes the Affiliated Medical Groups (Openwell Provider Group, P.A., Openwell Medical, P.C., Openwell Medical KS, P.A., Openwell Medical NJ, P.C., and Openwell Medical Group of CA, P.C.) and other entities that assist with treatment, payment, and other operations so that they can deliver healthcare services to you and conduct related processing and billing functions.

Service providers. We work with organizations that provide services on our behalf or help us operate the Service or our business (such as hosting, maintaining, and improving our information systems, customer support, fulfilling orders, payment processors, email delivery, and website analytics). Openwell’s service providers include organizations that may process data that we collect or that is collected for us at our request. When contracting with our service providers and implementing their services, we take reasonable steps to help ensure that these service providers are not permitted to disclose, use, or share any identifiable data except as necessary to support our processing activities or as otherwise permitted or required under law.

Advertising and marketing providers. Advertising and marketing companies for the interest-based advertising purposes described above as well as print or other forms of advertising.

Business partners. Parties with whom we collaborate on joint activities, with whom we have entered into marketing relationships or affiliate relationships who may offer, recommend, or advertise our Service to you. 

Professional advisors.  Professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.

Authorities and others. Law enforcement and government authorities that are necessary or appropriate for the compliance purposes described above.‍

Business transferees.  Acquirers and other relevant participants in business transactions (or negotiations and diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Openwell or our affiliates (including, in connection with a bankruptcy or similar proceedings).  

Authorized or Requested by You. We may also disclose your Personal Information to entities or individuals you authorize us to share certain information with. 

Selling Personal Information. Openwell does not sell, in the traditional sense (i.e., exchange for money) any Personal Information provided to us. Openwell works with third parties to deliver interest-based advertising, which may be considered a “sale” of Personal Information under some state laws. For more information about this practice, including options you may have to control how third-party advertising platforms use your Personal Information, please see “Marketing, advertising, and analytics” in the section “How We Use Your Information” above.

V. Summary Chart – How We Use and Share Your Personal Information

The following chart provides a summary of how Openwell may use and disclose your Personal Information as described in fuller detail above. Please note that Openwell may also disclose some or all of your Personal Information to business transferees, law enforcement and other authorities, business partners, and as otherwise authorized or requested by you, as described in more detail above. Additionally, please note that the Personal Information disclosed to third parties may vary by state according to the terms of this Privacy Policy.

Category of Personal InformationCategories of Third Parties to Which We DiscloseCategories of Purposes for Use/Disclosure

Contact information (e.g., name, address, email address)
Service providers; healthcare parties; professional advisors; advertising and marketing providers
Service delivery; marketing, advertising and analytics; compliance and protection; creating anonymized or similar data

Demographic information (e.g., city, state, zip code, height, weight, race, ethnicity)
Service providers; healthcare parties; professional advisors
Provide and manage the Services; analyze and improve the Services; legal purposes

Profile data (e.g., username, login, preferences)
Service providers; professional advisors
Service delivery; compliance and protection; creating anonymized or similar data

Health-related information (e.g., responses to the initial candidate survey on the website)
Service providers; healthcare parties; professional advisors
Service delivery; compliance and protection; analytics; creating anonymized or similar data

Contents of communications made in connection with the Services (e.g., customer service communications, communications with providers)
Service providers; healthcare parties; professional advisors
Service delivery; compliance and protection; creating anonymized or similar data

Transactional information (e.g., information about your purchase of a service)
Service providers; healthcare parties; professional advisors; advertising and marketing providers
Service delivery; compliance and protection; creating anonymized or similar data; marketing, advertising, and analytics

Financial information (e.g., payment information collected by payment processors)
Service providers; professional advisors
Service delivery; compliance and protection; creating anonymized or similar data

Internet activity (e.g., IP address, browsing activity, actions taken on the website, mobile app activity)
Service providers; professional advisors; advertising and marketing providers
Service delivery; marketing, advertising and analytics; compliance and protection; creating anonymized or similar data

VI. Your Choices

You have the following choices with respect to your Personal Information:

Access, update, or delete your information. If you have registered for an account with us through the Service, you can contact us using the information provided below to request changes to the account. ‍

Opt-out of email marketing communications.  You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of any marketing emails sent to you from us, or by contacting us.  Please note that opting out of marketing emails still allows us to send you service-related, non-marketing emails.  

Text marketing. If you receive marketing text messages from us, you may opt out of receiving further marketing text messages from us by replying STOP to our marketing message. You may also text STOP to ###-###-####. 

Mobile location data.  You can disable our access to your device’s precise geolocation in your mobile device settings.

Advertising choices.   You can limit use of your information for interest-based advertising by:

  • Blocking third-party cookies in your browser settings.

  • Using privacy browsers or ad-blocking browser plug-ins that let you block tracking technologies.

  • Using your mobile device settings to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes. Instructions for managing your advertising ID differ depending on your mobile device manufacturer, so please refer to your manufacturer or device settings for more information.

  • You will need to apply these opt-out settings on each device from which you wish to opt-out.  

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit.  We currently do not respond to “Do Not Track” or similar signals.  To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com. However, our Site may recognize certain opt-out preference signals, such as the Global Privacy Control. You may set such a signal through your browser or browser extension.

Logins via Third-Party Platforms. If you choose to connect to the Service through your Google account or other third-party platform, you may be able to use your settings in your account with that platform to limit the information we receive from it. If you revoke our ability to access information from a third-party platform, that choice will not apply to information that we have already received from that third party.

VII. Your Privacy Rights

In addition to the above choices, you may have the rights listed below (“Data Subject Rights”) with respect to the Personal Information that we collect or process about you; however, these rights differ depending on your state of residency, including California, Colorado, Nevada, Oregon, Texas, Utah, Virginia, and Washington. Please note that we reserve the right to honor your Data Subject Rights to the extent required by applicable law.

  • Right to Confirm Processing, Access, and/or Obtain a Copy: If you ask us, we will confirm whether we are processing your Personal Information. Additionally, upon request, we will provide you with a copy of all Personal Information you are lawfully entitled to receive, potentially including specific pieces of information, along with certain other details.

  • Right to Amend: If you believe your Personal Information is inaccurate or incomplete, you may request that we correct it.

  • Right to Delete: You may request that we delete your Personal Information.

  • Right of Portability: You may request that we move, copy, or transfer the electronic personal data that we hold about you to another organization. 

  • Right to Withdraw Consent and/or Opt Out of Certain Processing Activities: You may ask us to restrict or stop the processing of your Personal Information. This includes general requests and requests in specific contexts, such as if we process Personal Information that is considered “sensitive” under applicable U.S. state laws or engage in certain automated decision-making activities.

  • Right to Opt Out of Targeted Advertising: Targeted advertising, also referred to as interest-based advertising or cross-context behavioral advertising, is the practice of serving you tailored advertisements based on your Personal Information gathered over time and across other businesses, websites, applications, or services. You have the right to opt out of this practice. Additionally, third-party advertising platforms may offer options to further control or limit this practice. Please see “Marketing, advertising, and analytics” in the section “How We Use Your Information” above for these options.

  • Right to Opt Out of Sales: Some states may consider targeted advertising a “sale” of Personal Information. You may request that we not “sell” your Personal Information.

  • Right to Non-Discrimination: We will not discriminate against you for exercising Data Subject Rights, but we may charge a reasonable fee as permitted by law in fulfilling these rights, such as if you request multiple copies of your Personal Information.

  • Right to Appeal: If we deny your request to exercise a Data Subject Right, you may have the right to appeal the decision with us. If you would like to appeal a prior decision, please be sure to include information about your prior request so that we may locate our earlier determination.

  • Right to Lodge a Complaint: You may submit a complaint to the competent supervisory authority in the jurisdiction in which you live if you have any concerns about our processing of your Personal Information.

If you or your authorized agents would like to exercise a Data Subject Right, you may do so by following the instructions in “Contact Us” below. Please note that you may also login to your account to access and correct your account information at any time.

In order to process your request to exercise a Data Subject Right, we will ask you to verify your identity by confirming your name, e-mail address, phone number, or other identifiable information that we have in our records, such as your last interaction with us, if applicable.

VIII. Artificial Intelligence-Enabled Tools

Openwell’s website and mobile app may feature tools enabled by artificial intelligence (“AI”) that are designed to enhance users’ experiences (“AI Tools”). Their function is limited to providing general information and assistance based on available data, and they do not provide medical advice. Use of these AI Tools is governed by Openwell’s Terms of Use and AI Tool Addendum.

AI Tools:

Openwell’s Site and App may provide the following AI Tools:

  • Intercom Fin AI-Powered Chatbot: This is a natural language chatbot on our website that is used to address customer support inquiries.

Data sharing and protection: Information provided by you while interacting with the AI Tools is retained by Openwell to analyze and improve the Services, and may be used to shape the tool’s future output calculation (also known as “fine-tuning”). Information that you provide while interacting with the AI Tools may be transmitted to third-party APIs for the purpose of AI-enabled response generation in order to process user inquiries. Data shared with third-party APIs is governed by data sharing and privacy agreements with the recipients, including:

Consent and opt-out: Interacting with our AI-enabled tools implies that you consent to this use and sharing of your data. If you prefer not to share your information with third-party APIs for the purpose of AI-enabled response generation, please use alternative communication methods and tools available on our site and within our mobile app. Please contact support@Openwell.com for more information.

Policy updates: We reserve the right to modify these practices, and will update this Policy accordingly.

IX. Other Sites and Services

The Service may contain links to websites, mobile applications, and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us but are available through our affiliate marketing providers. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions. The privacy policies of those third parties would apply with regard to any information they collect, use, or disclose about the activities you perform on their webpages once you clink on those third-party links. We encourage you to read the privacy policies of the other websites, applications, and online services that you use. 

X. State Specific Notices

A. Notice to Washington and Nevada Residents 

If you reside in Washington or Nevada, please read this section for additional information about how we collect, use, and disclose Consumer Health Data, defined below, under the Washington My Health My Data Act and Nevada Consumer Health Privacy Law.

Depending on your relationship with us, some of the Personal Information that we collect about you may identify your past, present, or future physical or mental health status (“Consumer Health Data”). Please note that some uses of the Service may be subject to other state laws, as discussed above in “Policy Purpose & To Whom It Applies.”

  • Some of the information we collect listed above in “Personal Information We Collect & How We Collect It” may be considered Consumer Health Data, such as the information described in “Health-related information,” “Program information,” and “Profile data.”

  • We use Consumer Health Data for the purposes described in “How We Use Your Information” above.

  • We may disclose Consumer Health Data to the following categories of third parties, as described above in “To Whom We Disclose Your Information” in more detail: healthcare parties, service providers, business partners, professional advisors, authorities and others, business transferees, and other parties at your authorization or request.

  • We do not “sell” Consumer Health Data or permit third parties to collect Consumer Health Data over time and across different internet websites or online services, unless we obtain your valid authorization.

Openwell does not sell, rent, or lease your Personal Information to third parties according to 2019 Nev. L. 211. However, if you are a resident of Nevada and would like to submit a request not to sell your Personal Information, you may do so by contacting us at: privacy@Openwell.com.

B. Notice to California Residents 

If you reside in California, please read this section for additional disclosures about how we collect, use, and disclose information about you under the California Consumer Privacy Act, as amended (or “CCPA”) (California Civil Code Section 1798.100 et seq.).

  • Categories of Personal Information Collected: In the previous 12 months, we may have collected the personal data listed in “Personal Information We Collect & How We Collect It” above. This information falls into the following categories under the CCPA: identifiers; categories of Personal Information described in Cal. Civ. Code 1798.80(e); commercial information; geolocation information; audio, electronic, or visual information; internet or electronic network activity information; inferences drawn from the above categories. Additionally, we collect the following “sensitive” Personal Information: Personal Information collected and analyzed concerning your health, characteristics of protected classifications under state or federal law, precise geolocation, account credentials, and contents of messages that you send to our customer service providers.

  • Sensitive Personal Information Uses or Disclosures: You have a right to limit our use of “sensitive” Personal Information to purposes specified in the CCPA.

  • Business or Commercial Purpose for Collecting and Selling Information: We collect Personal Information for the business and commercial purposes described in “How We Use Your Information” and summarized in “Summary Chart – How We Use and Share Your Personal Information” above.

  • Categories of Sources of Personal Information: We collect personal data from and about you as described in “Personal Information We Collect & How We Collect It” above.

  • Categories of Third Parties with Whom We Disclose Information: We may disclose your personal data with third parties as described in “To Whom We Disclose Your Information” and as summarized in “Summary Chart – How We Use and Share Your Personal Information” above.

  • Categories of Personal Information Disclosed: In the preceding 12 months, we may have disclosed the categories of Personal Information listed in “Personal Information We Collect & How We Collect It” for the reasons described in “To Whom We Disclose Your Information” above. This may be summarized in “Summary Chart – How We Use and Share Your Personal Information” above.

  • Sale or Share of Personal Information: Because we engage in the practice of cross context behavioral advertising, we may “sell” and/or “share” your Personal Information as those terms are defined by the CCPA. In the preceding 12 months, we may have “sold” or “shared” identifiers, commercial information, and internet or electronic network activity information with data analytics, advertising networks, and/or social media networks. For more information about these third parties, including choices you may have to control your Personal Information, please see “Marketing, advertising, and analytics” in the section “How We Use Your Information” above.

Under California’s “Shine the Light” law, California residents are entitled to request and obtain from us once per calendar year information about the categories of Personal Information we have shared with third parties for their own direct marketing purposes. To request this information and for any other questions about our privacy practices and compliance with California law, please contact us using the information provided in the Contact Us section below.

XI. Security

We’ve incorporated technical, organizational, and physical safeguards designed to protect the Personal Information we collect. However, security risk is inherent in all web-based and information technologies and we cannot guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to get through our security, and improperly collect, access, steal, or modify your Personal Information. Sharing and disclosing information over the internet is not completely secure. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on our Service, in your operating system, or mobile device. Accordingly, it is your responsibility to protect the security of your login information, including your username and password. 

XII. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Policy, we will notify you by updating the Policy date and posting it on the Service or as otherwise required by law.  Modifications to our Privacy Policy are effective as of the date on the Policy.   Your use of the Service after the effective date of any modified Privacy Policy indicates your acceptance of the information contained in the modified Privacy Policy. We encourage you to periodically review this page for the latest information. 

XIII. Contact Us

If you’d like to receive additional information about our privacy practices, have questions, or would like to make a request, you may contact us at the below addresses: 


By Email:
privacy@openwell.xyz


Postal Mail:
Openwell 
Attn: Privacy
145 S Glenoaks Blvd PMB 2012 Burbank ,CA 91502

If you would like to request to exercise a Data Subject Right, you may also use the following links:

Additional Information for Job Applicants

This section supplements the information provided above and describes the additional Personal Information we collect when you apply for a position with us. We may collect the Personal Information in the below list in the following ways: directly from you; from publicly available sources, such as government entities, public records systems, and social media networks; data analytics providers and data brokers; or as you may otherwise authorize, such as former employers or references. 

Please note if you use our Services in the job application process, additional information is collected, as described above. We may collect the Personal Information categories listed in Cal. Civ. Code § 1798.80(e) (the California Customer Records Statute) in addition to the categories of personal information listed below. Items with an asterisk (*) may be considered “sensitive” Personal Information according to the CCPA.

  • Identifiers*: Government-issued identification numbers, including your Social Security, driver’s license, passport, state identification card, or military identification card numbers.

  • Demographics and Protected Classifications*: citizenship, gender, data of birth, age, and other traditionally protected classifications that you chose to disclose, such as race and ethnicity, marital status, sexual orientation, veteran or military status, disability, and medical status.

  • Professional or Employment Related Information: professional associations and employment history, including name of employer, position, employer contact information, and associated employment records.

  • Educational Information: educational institutions attended, degrees and certifications attained, and other educational or student records, which may include details about attendance, grades, and academic and disciplinary history.

We generally collect this Personal Information in order to evaluate your application for employment. For more details about how we use and disclose the personal data listed here, please refer to “How We Use Your Information” and “To Whom We Disclose Your Information” above.

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© 2024 Openwell, Inc.

Stay Informed with Openwell.

Join our newsletter and be the first to know about the latest in health and wellness. Get expert tips, insights, and inspiring stories delivered straight to your inbox.

© 2024 Openwell, Inc.